FAQs

Drying time typically ranges from 4 to 8 hours, depending on factors such as humidity, airflow, carpet thickness, and the level of soiling. Using fans, air conditioning, or opening windows (when weather permits) can help speed up the drying process. We recommend limiting foot traffic until the carpet is completely dry, although clean socks or protective shoe covers can be worn if you need to walk on the carpet.

Tip: We use professional equipment designed to remove as much moisture as possible, helping your carpets dry faster while providing a deep, thorough clean.

Most carpet manufacturers recommend having your carpets professionally cleaned every 12 to 18 months to help maintain their appearance and extend their lifespan. However, homes with children, pets, allergies, or high foot traffic may benefit from cleaning every 6 to 12 months. Regular professional cleaning removes deep dirt, allergens, bacteria, and stains that regular vacuuming can’t reach, helping keep your home cleaner and healthier.

In many cases, yes! We successfully remove many common stains, including pet accidents, wine, coffee, food spills, mud, and more. While no company can guarantee the complete removal of every stain, our professional cleaning methods and specialized stain treatments greatly improve the appearance of most tough stains. The sooner a stain is treated, the better the chances of complete removal.

Basic carpet cleaning includes moving a few small, lightweight items, such as dining chairs, ottomans, and small side tables, when safe and practical. Please remove breakables, electronics, personal belongings, and items from furniture before your appointment.

Heavy, fragile, oversized, or connected furniture, including beds, large dressers, entertainment centers, pianos, and china cabinets, must be moved by the customer before service. Otherwise, we clean the accessible areas around it.

Moving sofas, loveseats, or several pieces requires advance discussion. Any additional charge is quoted and approved before work begins. Furniture is moved only when safe for the technician, furniture, and flooring. Furniture moving is not included in hard-floor maintenance memberships.

Yes! We use professional-grade cleaning products that are safe for children and pets when used according to the manufacturer’s directions. Our cleaning solutions are designed to effectively remove dirt, stains, and odors while being safe for your family. For best results, we recommend allowing the carpet to dry completely before children and pets resume normal use of the cleaned areas.

Call 757-769-3209 to discuss your situation and confirm service availability.

Basic is $90 per quarter and includes one cleaning approximately every 3 months: up to 2 standard-size rooms and 1 hallway. Deodorizer and services outside this coverage cost extra.

Standard is $195 per quarter and includes one cleaning approximately every 3 months: up to 3 standard-size rooms, 1 hallway, and deodorizer in the included rooms. Standard includes 5% off eligible add-ons.

Premium is $285 per quarter and includes one cleaning approximately every 3 months: up to 4 standard-size rooms, 1 hallway, 1 stairway of up to 15 steps, and deodorizer in the included rooms. Premium includes priority scheduling and 10% off eligible add-ons.

Yes. Basic is $90, Standard $195, and Premium $285 per quarter, with one included visit approximately every 3 months. Optional Pet Care is +$45 per quarter. Includes light pet-odor deodorizing and spot treatment in the plan’s covered rooms during each scheduled visit. Deep urine treatment and restoration cost extra, with 10% off those additional pet treatments. Membership discounts cannot be combined. Stain or odor removal is not guaranteed.

Absolutely. You can upgrade your membership plan at any time if your cleaning needs change.

A standard room is up to 200 square feet. Larger or combined areas receive a confirmed quote before work begins.

Yes. Additional standard-size rooms are $5 each during the scheduled membership visit. Oversized rooms are quoted separately. Standard members receive 5% off eligible add-ons, and Premium members receive 10% off eligible add-ons. Discounts cannot be combined.

Yes. We use cleaning products and treatments designed to be safe for families and pets when used properly.

Add-ons may include:

• Additional rooms
• Upholstery cleaning
• Pet treatment
• Area rugs
• Deep stain removal
• Water extraction services

Premium members receive preferred scheduling options when appointments are limited or during high-demand periods.

Three-month initial term with one included visit per quarter. Renewal requires the customer’s approval each quarter. Cancel before the next quarter begins with no cancellation fee or further renewal charge. An unused quarter is refunded if canceled before its service occurs. Visits do not roll over unless Crowder’s caused the missed visit. Give at least 24 hours’ notice to reschedule; no rescheduling fee. Rescheduled visits must occur within the paid quarter, subject to availability.

Memberships provide a schedule for routine carpet care with coverage defined by the selected plan. Standard includes 5% off eligible add-ons; Premium includes 10% and priority scheduling. Compare the plan’s included work and quarterly price with one-time cleaning before choosing; a membership does not guarantee savings on every visit.

Yes. Hard-floor maintenance memberships are separate from carpet memberships and one-time hard-floor cleaning specials. Floor Care 300 is $147/quarter, Floor Care 700 is $237/quarter, and Floor Care 1,200 is $327/quarter. Custom Floor Care is quoted separately. The one-time Essential Clean, Whole Home Clean, and Premium Home Refresh specials remain $149, $249, and $349.

Fixed hard-floor plans are billed quarterly and include four routine maintenance visits during each 12-month membership year. Coverage is based on measured cleanable square footage. Initial restorative or heavy-soil cleaning may be priced separately. Restoration, refinishing, repairs, heavy soil, specialty treatments, and furniture moving are not included.

Crowder’s offers tile and grout cleaning, but does not offer grout inspection or grout sealing. Natural-stone sealing, if appropriate and accepted, requires a separate custom quote.

No. Small rugs cleaned on-site start at $40. Off-site rug cleaning starts at $50 per rug, with cleaning priced separately for each rug. Pickup and return starts at $25 per order, not per rug. Free pickup and return applies to a rug-cleaning subtotal of $200 or more before transportation and discounts. Size, material, condition, and service eligibility are reviewed before acceptance.